Return and Exchange Policy

If a product is found to be defective or not found to be working as per the required specifications, the customer shall take the product to the nearest GOLD LAND FZCO shop within 7 days of purchase along with the original invoice in order to return or exchange.

Refunds for the return will be credited to your GOLD LAND FZCO account as Credit, this can be used to purchase any products on our website. Validity will be 6 Months. In any case where you wish to receive a credit card refund you can contact our call center.

Products can be returned only in the country in which they were originally purchased. If the conditions are satisfied, customer would be paid back the product price mentioned in the invoice.

The product must be in its original packaging condition (including instruction manual and all accessories), which means it is unworn, unopened from shrink wrap or seal opened, unused and in its original condition. If the conditions are satisfied, customer would be credited Store credit or refunded the product price mentioned on his invoice or an exchange of a product up to the value mentioned on the invoice.

The customer has no right to exchange or return (refund) in the following cases:

A- The product is free from any defects which might harm customer health and safety.

B- The customer is unhappy with the product for any reason.

C- The customer found the same product or services cheaper elsewhere.

D- The customer bought the product for someone else who does not want it for any reason.

E- The customer bought the product, and after sometime they received a gift from anyone with the same product.

F- Custom-configured and personalized products cannot be returned, refunded or exchanged.

VALUE ADDED SERVICES:

Pick up, Repair & Delivery T&Cs

- It’s a value-added service applicable within the warranty period for the products purchased from GOLD LAND FZCO website.

- The Product condition will be verified upon receiving the product at the service center, and the Service Center findings will be considered as final.

- Customers are not eligible for standby product when availing from Pick up & Delivery.

- Same-day pick up, repair & delivery service is not applicable.

- GOLD LAND FZCO shall not under any circumstances be liable, either expressly or implied, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data during repair or replacement of the product.

- Customers shall pay the repair cost in GOLD LAND FZCO service center.

Note on Tax:

VAT Taxes on our products (5 %) being borne by the GOLD LAND FZCO. Taxes collected against every transaction will be paid to the Government by GOLD LAND FZCO. Please refer www.tax.gov.ae for full details on VAT.

Our TRN: 100256390400003

- The Product condition will be verified upon receiving the product at the service center, and the Service Center findings will be considered as final.

- Customers are not eligible for standby product when availing from Pick up & Delivery.

Cookies

As part of our normal data collection process on our Web Sites, the Web Site may deposit "cookies" in your device in order to identify you and/ or as a means of tracking the validity of sessions as well as enhancing your browsing experience. Cookies are small pieces of data that a website automatically sends to your computer, tablet or mobile phone while you are viewing the website.

We use two types of cookies on our website:

• “Session” cookies, which are used to allow you to:

• carry information from one page of our website to another without having to re-enter information; and

• access stored information when you are logged in to your online account.

• “Persistent” cookies, which allow us to offer you tailored content on our website by helping us to remember:

• any personal information that you have provided on previous visits to our website;

• the number of visits that you have made to our website; and

• your preferences

Third parties are not able to identify customers using cookies.

We also reserve the right to use an outside advertising company to display ads on our Web Sites. These ads may also contain cookies. While we may use cookies in other parts of our Web sites, cookies received with banner ads or from other third-party sources may be collected by any such third-party companies, and we do not have direct access to or control over such processes. No cookies used by GOLD LAND FZCO are stored permanently on your device. All cookies are automatically removed from your device either when you close your browser or your session times out.

By using our Websites, you agree to the placing of cookies on your device. However, if you do not want to receive a cookie from our Website, you may set your browser to refuse cookies or to notify you when you receive a cookie (to find out how to do this, please consult your browser’s help section). If cookies aren’t enabled on your device, it may limit your enjoyment of the Web Site.

To enable cookies:

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option

For Macs: with the browser window open, click on the Apple menu and select the 'About' option

If you'd like to learn more about cookies in general and how to manage them, visit about cookies.org (opens in a new window).

If you'd like to opt out of cookies, please go to the Network Advertising Initiative website (opens in a new window).

Please note that we're not responsible for the content of external websites.

Protection of Personal Information Against Third-Party Access or Use

We store all Personal Information on a secure server and we seek to use procedures designed to protect Personal Information from accidental or unauthorized access, destruction, use, modification or disclosure. We will seek to ensure that your Personal Information is kept confidential and secure in accordance with this Privacy Policy, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. Although we will strive to take commercially reasonable security precautions regarding all Personal Information, visitors or users to the Web Sites/Apps acknowledge and agree that GOLD LAND FZCO does not control the transfer of information or data via the Web Sites/Apps or over any other electronic facilities or media.

Changes to Privacy Policy

Since we are constantly making changes and upgrades to our systems and services in order to better serve you, we anticipate updating this Privacy Policy from time-to-time. Therefore, we reserve the right to revise or alter the content of this Privacy Policy in any manner and at any time, without notice. Your subsequent and/ or continued use of the Web Sites/Apps and the other Channels following a posting of changes to the Privacy Policy will constitute your acceptance of such changes.

Third Party Web Sites

You may be able to access certain third-party websites through links on our Web Sites/Apps. We are not, however, responsible for any other websites, their respective privacy policies or other content nor how they treat information about their visitors or users. We strongly advise you to check their privacy policies to find out how they are treating your Personal Information.

No Warranty

YOU UNDERSTAND THAT GOLD LAND FZCO DOES NOT PROVIDE ANY WARRANTY, GUARANTEE OR REPRESENTATION OF ANY KIND CONCERNING OUR ABILITY TO CONTROL, COLLECT, CORRECT, ACCESS, PROCESS, USE, STORE, PROTECT OR TRANSFER ANY PERSONAL INFORMATION OR CONCERNING THE EXISTENCE OR EFFECTIVENESS OF ANY SECURITY MEASURES UNDERTAKEN BY US. YOU AGREE THAT GOLD LAND FZCO WILL NOT BE LIABLE FOR ANY CLAIMS, LOSSES, OR DAMAGES OF ANY KIND WHATSOEVER WHICH MAY RESULT FROM THE ACCESS, DISCLOSURE, USE OR MODIFICATION BY ANY PARTY NOT AUTHORISED OR AUTHORISED BY US, OR THE INTRODUCTION OF VIRUSES, WORMS, OR OTHER HARMFUL ELEMENTS INTO THE SYSTEM AND THEIR POSSIBLE EFFECTS ON YOUR PERSONAL INFORMATION.

Limitation of Liability

IN NO EVENT WILL GOLD LAND FZCO , ITS AFFILIATES, PARTNERS, AND THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS OR INSURERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY COSTS, DAMAGES (INCLUDING ANY SPECIAL, INCIDENTAL, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES), OR LIABILITY OF ANY NATURE, ARISING OR RESULTING FROM THE COLLECTION, USE, TRANSFER, PROCESSING OR STORAGE OF PERSONAL INFORMATION OBTAINED BY US AND RESULTING FROM YOUR ACCESS TO AND USE OF THE WEB SITES/APPS OR COLLECTED VIA THE OTHER CHANNELS.

Governing Law & Jurisdiction

This Privacy Policy will be governed by the laws of the relevant country in which your Personal Information is first registered with GOLD LAND FZCO (“the Applicable Territory”). For the avoidance of doubt, the relevant Applicable Territory may only include those countries in which GOLD LAND FZCO operates stores or the Websites/Apps as the case may be. The exclusive jurisdiction for any claim, action or dispute with GOLD LAND FZCO under this Privacy Policy will be in the appropriate courts of the Applicable Territory.